01
Phone triage
We ask four questions: what the thermostat reads, whether the outdoor unit is running, how old the system is, and whether you have seen ice on the lines. That tells us what parts to load on the truck before we leave. Takes five minutes.
02
On-site diagnosis
A NATE-certified tech arrives in a marked truck, usually within 90 minutes on emergency calls. He pulls panel covers, checks the capacitor with a multimeter, reads superheat and subcooling on manifold gauges, and inspects the evaporator coil for dirt or frost. Full diagnostic runs 45 to 60 minutes.
03
Written quote
You get the repair price in writing before any work starts. If it is a $220 capacitor, you see $220. If the compressor is dead and you are looking at a $1,800 replacement, we tell you that too, along with the repair-vs-replace math.
04
Repair and test
Once you approve, we do the work. Refrigerant jobs get a vacuum pump pull-down to 500 microns before recharge with R-410A or R-32. Then we run the system 20 to 30 minutes and measure supply-air temperature drop, targeting 18F to 22F across the coil.
05
Walkthrough and warranty
Before we leave, we show you what failed, what we replaced, and how to keep it running. Every repair carries a 1-year parts-and-labor warranty. We also log the refrigerant charge and filter size on your account so the next visit is faster.