Privacy Policy

When you contact us for HVAC repair, maintenance, or installation, we collect the details you give us directly. That includes your name, phone number, email address, service address, and a description of the problem you want fixed.

If you pay for service, we collect payment information through our secure payment processor. We do not store full credit card numbers on our servers.

We also collect some information automatically when you browse our website. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.

We use your contact details to schedule your HVAC appointment, send service reminders, and follow up on work we completed. If you call us at (844) 796-4282, we use your phone number to reach you about your service request.

We use your service address to send our technicians to the right place and to check warranty coverage on parts we installed.

We use website usage data to understand which pages help customers most and to improve our site. We also use it to keep our site secure and running smoothly.

We may send you occasional updates about seasonal HVAC maintenance or special offers. You can opt out of those messages at any time.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you move through our site. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us to schedule service.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until they expire or you delete them.

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time on site, and referral source. They do not identify you by name.

We may also use third-party scheduling, chat, or review tools to help you book service and share feedback. These providers have their own privacy policies, and we encourage you to review them.

We do not sell your personal information to third parties. We only share data with service providers who help us run our business, and they are required to protect it.

We share your information only when needed to complete your HVAC service. That includes sharing your address and service details with our technicians and, when necessary, with suppliers who provide parts under warranty.

We may share information with payment processors to handle your payment securely. We may also share information with analytics providers as described above.

We will disclose your information if required by law, such as in response to a court order or subpoena, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

If Revixa Tech is ever sold or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We keep your service records, including your contact details and repair history, for as long as you are a customer and for a reasonable period afterward. This helps us honor warranties and provide better service on future visits.

We keep website analytics data for a shorter period, typically 26 months, unless we need it longer for security or legal reasons.

When we no longer need your information, we delete it or anonymize it so it cannot be linked back to you.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption for sensitive data, and limiting access to only those employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

You have the right to ask us what personal information we hold about you and to request a copy of it. You can also ask us to correct any inaccurate information.

You can request that we delete your personal information, subject to certain legal exceptions. For example, we may need to keep records related to warranties or completed services.

You can opt out of marketing emails or text messages at any time by following the instructions in those messages or by calling us at (844) 796-4282.

If you live in California or another state with specific privacy laws, you may have additional rights. Contact us and we will help you exercise them.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us right away. We will delete that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and change the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information.