01
Phone triage
We ask what the system is doing: not cooling, short-cycling, blowing warm air, tripping the breaker, or making noise. That tells us which parts to load and whether to send a tech trained on heat pumps or gas furnaces. Takes about five minutes and saves you a second visit.
02
Full system diagnosis
The tech checks thermostat calibration, filter condition, capacitor microfarads, contactor pitting, refrigerant pressures with manifold gauges, and superheat or subcooling. On a furnace, we run a combustion analyzer and check ignition. Expect 45 to 75 minutes for a thorough diagnosis.
03
Findings and flat price
We show you the readings and explain what failed in plain language. You get one flat price for the repair, parts and labor included. If there are two ways to fix it, we lay out both and let you pick. No pressure, no upsell script.
04
Repair and test
Once you approve, we make the repair. Capacitor and contactor swaps take 30 minutes. Refrigerant leak repairs, blower motor replacement, or compressor work can run two to four hours. Afterward we run the system and re-check pressures, amp draw, and temperature split across the coil.
05
Walkthrough and invoice
Before we leave, we show you the final readings, note the filter size for your next change, and email an itemized invoice with the warranty terms. If we spotted something that will fail later, we tell you now so it is not a surprise in the middle of a cold snap.